The Records Bureau is a vital function of the Ontario Police Department in providing service to the community at the Front Desk and by telephone. In addition to assisting the general public, the Records Bureau personnel assist sworn personnel with report management and CLETS entries.
The California Law Enforcement Telecommunication System (CLETS) is crucial to the day-to-day operations of the Records Bureau. All personnel must be CLETS certified every two years. The CLETS system must be monitored 24 hours a day and maintains vital records for stolen/stored vehicles, missing persons, missing property, and want/warrant information.
Most hard copy reports are retained for 5 years, while some are retained on a permanent basis. Records personnel also enter data into the Tiburon Records Management System (RMS) including crime reports, traffic collisions, vehicle entries, missing persons, court arrest packets, and traffic cites.
The Front Desk handles all lobby traffic, which includes: releasing reports, releasing stored/impounded/recovered vehicles, directing the public to the dispatch phone to have an officer respond, checking in for fingerprinting/registrants/vendors/ticket sign offs, repossession receipts, and answering questions over the phone.
The Records Bureau has a total of 11 employees - 1 Assistant Communications Manager, 2 Records Supervisors, 1 Lead Records Specialist, and 7 Records Specialists.
Front Desk Hours:
Monday through Friday / 7 am - 7 pm
Saturday and Sunday / 9:00 am - 12:00 pm
(Open for vehicle releases only)
Closed all Holidays
Live Scan fingerprinting is done on Tuesdays and Wednesdays, between 9:00 am - 12:00 pm and 1:30 pm - 4:00 pm. We will take walk-ins from City Hall. Call (909) 395-2792 for an appointment. Registrants need to make an appointment for processing. Available times are Tuesday through Thursday from 9:00 am to 3:00 pm. Call (909) 395-2791 for an appointment.
Once signed in at the Front Desk, Police Technicians are called in to sign off citations. The fee is $10.00. We can sign off parking tickets from other cities, but ONLY if their parking ticket states that. The only Vehicle Code for other cities parking tickets that we can sign off is for VC 5204(a). We also can sign off tickets from CHP, as long as they are “Notice to Appear Citations”. We cannot sign off “Notice to Correct Citations” – these are done by CHP.
Traffic Collision Reports:
Traffic Collision reports take about 10 working days to process, before a copy is available. These are processed in the Traffic Bureau. (909) 395-2731.
For questions or assistance, please contact (909) 395-2951.