TeleCirc
Automated Telephone System
Using TeleCirc
When you register for a library card you are offered several options for receiving notices about your account. One option is the TeleCirc automated notification system. TeleCirc offers 24-hour a day access to your library account. You can dial in to learn if materials are being held for you, renew items, and more. See WHEN TELECIRC CALLS to learn how the system can contact you or leave messages for you.
To use the system you will need your library card, a touchtone phone, and the TeleCirc phone number, 909-395-2042. You can renew, listen to your requests or hear if you have any charges. You can also contact the Circulaton Department for help with the TeleCirc system at 909-395-2521.
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Dial 909-395-2042. |
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Choose from the list of menu options that is read:
Press 1 for library information, such as hours.
Press 2 for account options, such as a list of items you have out.
Press 5 to renew items you have out.
To exit the system at any time, simply hang up. |
When TeleCirc Calls
The TeleCirc automated system will call when items you have put on hold are available. With TeleCirc, you avoid the wait for mailed notices and hear about holds sooner. TeleCirc also will call to remind you when you have overdue items.
To hear titles on hold
If TeleCirc calls and notifies you that an item is on hold, you may call any Ontario City Library to learn the exact title of the item. You may also call TeleCirc (909-395-2042) to hear a computerized voice read the title of your hold. You will need to have your library card number available.
If an item is overdue
If TeleCirc calls and notifies you about an item or items that are overdue, you may try to renew them. Call any Ontario City Library, or call TeleCirc (909-395-2042) and follow the prompts to renew by title or by barcode number. TeleCirc will read the individual titles and due dates using a computer-synthesized voice. You will need to have your library card number available.
If TeleCirc cannot renew a title for any reason (the item already has been renewed, someone else is waiting), it will tell you. If the renewal goes through, TeleCirc will read the new due date.
What if no one is home?
If TeleCirc calls when no one is home, it will leave a general message on an answering machine or voicemail, asking you to call the library. If another member of the household answers when TeleCirc calls, it will ask that he or she have you call the Library. In order to preserve the confidentiality of the library card holder's account, TeleCirc will not give the titles of your library materials to anyone who cannot supply your library card number.
When TeleCirc cannot leave a message, a paper notice is mailed the next day. Be sure the Library has your current address and telephone number so TeleCirc can notify you. Staff at any Ontario City Library or at 909-395-2042 can update your library card information.
When the message is unclear
TeleCirc sometimes repeats the message to make sure you get all the information. Machines with long messages or voicemail may cause TeleCirc to begin mid-message. If you need to check information on your account, or if you need to hear details of a message again, call TeleCirc at 909-395-2042 and have your library card number available. TeleCirc is available 24 hours a day.
Thank you for using TeleCirc. If you receive your holds and overdue notices through TeleCirc calls to your home, you are helping the Library to save money on paper notices and postage costs.
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