About Ontario



City Hall is now open to the public.

Face coverings & social distancing are required. Telephone contact is encouraged.

City Clerk/Records Management (909) 395-2009
Economic Development (909) 395-2005
Business License (909) 395-2022
Fire Plan Check (909) 395-2562
Engineering (909) 395-2025 
Planning (909) 395-2036
Building (909) 395-2023

Appointments are still available for City Hall. Click here to book your appointment.


Located at the heart of downtown, Ontario City Hall provides a wide range of services.

City Hall 303 E. B Street Ontario, California 91764
City Hall Annex 200 N. Cherry Avenue Ontario, California 91764

Phone: (909) 395-2000
Hours: Mon - Thurs 7:30am - 5:30pm Fri 8:00am - 5:00pm

Have a comment, question or concern? Fill out the City's Comment here.


Holiday Schedule

2020 Holiday Closures

In observance of the holiday, refuse and recycling collection will be provided ONE day later than your normal pick up day for the remainder of the week. Refuse and recycling collection will return to the regular schedule the following week. For questions regarding this schedule, please call Customer Service at (909) 395-2050. Holiday Refuse schedules, please click here. 

Police and Fire services will remain available 24/7.


Martin Luther King, Jr. January 20
Presidents' Day February 17
Memorial Day May 25
Independence Day July 4
Labor Day September 7
Columbus Day October 12
Veterans Day  November 11
Thanksgiving November 26-27
Christmas Eve December 23-24
Christmas Day December 25
Holiday Closure December 26-30
New Year's Eve December 31
New Year's Day January 1, 2021



Privacy Policy

The City of Ontario’s Official Web Site

The City of Ontario is deeply committed to providing the best possible service to businesses, residents, and visitors and their privacy. The City’s web site will allow the public several opportunities to share personal information online with the City, in order to expedite and provide effective service. The City of Ontario will not disclose this information to any third party, unless required to do so under federal or state law.

The City’s web servers are maintained to provide the public access to City information via the City’s web site at www.ontarioca.gov. The City’s web content and web servers are updated with new content and security on a continual basis. Web content is compiled from multiple departments and is subject to change without notice. All text, content, images, and other web related content found on the City’s web site is protected by copyright law. Please contact the City regarding the use of City web content and materials.

Rec1 (Recreation Online Registration)

PlanetBids Privacy Policy (Online Bids)


Who should I contact if my trash or recycling was never picked up?

Please contact the Municipal Utilities Company Solid Waste department at (909) 395-2666.


A traffic light is not working correctly, who should I contact?

The Traffic and Transportation Engineering Division is responsible for maintenance and operation of the City’s traffic signal system. If you have a question, concern or would like to report a malfunctioning traffic light, please call (909) 395-2025.


How can I obtain a Business License?

Obtaining a business license in Ontario is a simple process and City staff are ready to assist.  Visit the Business License Application page for more information.


Where can I find the dates for the Holiday Refuse Schedule?

The holiday refuse schedule can be found here.


When are the Yard Sale Dates?

Dates can be found here. Yard sale permits are NO LONGER required.

Filming in Ontario

What We Do

The Ontario Fire Department film office coordinates all on-location production (features, television series, commercials, student films, still fashion shoots) in the City of Ontario. We also market our City to the entertainment industry as a potential filming location.

What Services We Provide

  • Coordination of all city permits and logistics (police, fire, public works staffing) for all productions coming to Ontario.
  • Assistance to local residents/merchants in promoting their properties to the entertainment industry.
  • Safety reviews of all proposed on-location productions.

Hours of Operations

Monday - Friday, 8:00a.m. - 5:00 p.m.

How to Contact Us

Phone (909) 395-2562

Fax (909) 395-2180


Downloadable Files