The mandatory evacuation order has been lifted. Some houses have been red tagged by the City and are deemed unsafe to occupy. If your home has been red tagged, please call the Ontario Building Department for assistance at (909) 395-2172 or you may email [email protected]. For displaced renters, call the Mercy House at (909) 391-2630.
Care & Shelter
If you require housing due to red-tagging, contact the Red Cross Southern California Region at 1-800-733-2767 for all care and shelter needs.
Debris Removal from Private Property
If debris from the Francis incident has landed on your private property, residents may utilize the large bins that have been placed on Francis Street, Maple Street and Fern Avenue to deposit the material. DO NOT place any Household Hazardous Waste in these bins. Household Hazardous Waste is accepted at 1430 S. Cucamonga Avenue, Friday - Saturday from 9 AM to 2 PM. For more information, call the City of Ontario Recycling Hotline at (909) 395-2040.
Victim advocates are trained professionals who provide support to victims and witnesses of crimes. This support can be in the form of emotional support, providing victims’ rights information, finding and providing resources such as shelter and victim compensation, and more. For assistance, visit SBcountyDA.org/victim-advocates.
For individuals who do not have health benefits or employee assistance program benefits through Cigna but could benefit from talking with a qualified representative to manage stress and anxiety, call toll-free 1-866-912-1687, 24 hours a day, seven days a week. This is a FREE service.
The City of Ontario's Communications Department provides outreach and information to the public, creative services to all internal departments, and videography for the city. The Communications Department also handles all website administration. It is our goal to keep our residents informed and educated on all current events.
For current updates, visit our E-Newsletters page
Please contact us for all your communication needs and media inquiries.
Community Information Supervisor
Community Information Specialist