Municipal Utilities Company

Until further notice, the Utilities Customer Services Center is open by APPOINTMENT ONLY for the following types of requests:

New Residential Utility Set-Up
New Commercial Utility Set-Up
New Construction Hydrant Meters

Click here to book your appointment.

The Municipal Utilities Company is committed to providing quality work and exceptional customer service to the residents and businesses of Ontario.


Residential Water Service Disconnection Policy


Customer Payment System Coming June 8!

Ontario Municipal Utilities Company is launching a new customer information portal that will give you increased access to information for your utility services. Secure, Easy-to-use and more options:

  • New Online Billing Portal - Secure web-based access to complete account details
  • Payment by Phone - access to your account via phone for easy bill payment
  • Paperless Billing  - get all your bills sent to your inbox every month
  • Custom e-Notifications - be in the know with personalized settings on your account

Online, Phone, and In-person Payments will be unavailable June 4 through June 7 as we transition to the new system. Emergency services are still available June 4 & 5. You may re-register on our new system starting June 8. Please call (909) 395-2050 for any questions you may have. 

If you pay your utility bill online or through automatic payments, you will need to create a new online account and set up a new payment method when the new system is launched.

With this new billing system, all customers will receive paper statements in the mail until an online account is created and you select the paperless option.

Contact Us


Customer Service and Billing Department  

Municipal Utilities Company
1333 S. Bon View Avenue
Ontario, CA 91761

Customer Service, Billing and Account Inquiries (909) 395-2050
Missed Trash, Damaged Cans and Dumpsters (909) 395-2666
Household Hazardous Waste Facility (909) 395-2666


Utilities Department Use our Contact Form 

Water Quality Questions

(909) 395-2678
Water Leaks, Open Fire Hydrants, Missing Sewer/Drain Covers (909) 395-2678
Water Conservation Ontario WaterWise  


Integrated Waste Department Use our Contact Form 

Recycling Hotline

(909) 395-2040
Tire Collection (909) 395-2600
Used Oil Collection (909) 395-2040
 Holiday Pick-Up Schedule  


Sewer Treatment Use our Contact Form 

Inland Empire Utilities Agency (IEUA)

(909) 993-1600


 For general information call (909) 395-2600

Scott Burton
Utilities General Manager
1425 South Bon View Ave
Ontario, California 91761
(909) 395-2605

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